Frequently Asked Questions

Find answers to common questions about ordering, delivery, and more

GENERAL

What is MealNow?

How does MealNow work?

Is MealNow available in my area?

Do I need an account to place an order?

Can I schedule an order for later?

Is there a MealNow app?

How can I contact MealNow customer support?

How do I place an order?

Can I customise my meal?

What if the restaurant doesn’t confirm my order?

Can I order for pickup instead of delivery?

What payment methods do you accept?

Is my payment information secure?

Can I pay with cash?

Who delivers my food? MealNow or the restaurant?

How long does delivery take?

Can I tip my delivery driver?

Can I cancel or change my order after placing it?

What if I received the wrong or incomplete order?

How do I request a refund?

How can my restaurant join MealNow?

Is there a cost to join?

What are the benefits of partnering with MealNow?

How do I receive and manage orders?

What equipment do I need to get started?

How do I update my menu or prices?

Can I pause orders if I’m too busy?

How and when do I get paid?

Are there fees or commissions?

Can I view my sales reports?

Will MealNow promote my restaurant?

How do I get support as a partner?

I forgot my password. How do I reset it?

The app or website isn’t working. What do I do?

How do I delete my account?

Is my personal data safe with MealNow?